FAQ

Who will be my teacher?

When you are able to login into your course you will see a Welcome Page from your teacher You will most likely have the same teacher through the duration of the course. If anything changes the school will update you immediately. All IAC teachers are members of the Ontario College of Teachers and have their OCT certification. Your teacher is available on Chat from 12pm-8pm, Monday-Friday, no including holidays. You can also email your teacher at any time and you will receive a response in a timely manner.

How long does it take for assessments to be graded?

Assignments are read, reviewed and written feedback is provided. An assignment will take about 1-2 business days to return to students. Some courses have longer written assignments, such as the English department, and this may be returned within 3 business days. Please contact you teacher directly for a better idea of their specific timeline or to discuss any questions you have about assignments.

How do I communicate with my teacher?

The primary form of contact with your IAC teacher is via chat 12pm-8pm, Monday-Friday. You can also email your teacher at any time. Students can also arrange a telephone call or video conferencing.

How long does it take to process a student’s registration?

Once IAC has received the official registration and all the necessary documents have been provided to the school, the program will be opened on the scheduled start day of that course. If the student has registered after the course has started it will take about 1 business day to open the course. Please note that there will be requests for identification, transcripts and school fees. All those documents must be received before IAC can open the course to the student. An email will be sent updating students about how they can start the course after the paperwork has been processed and approved.

How do Students and Parents contact the teacher?

Our online course platform, Canvas, has an integrated chat and email system so students and parents can contact the IAC teacher directly.

Does IAC have a refund credit policy?

It is important to note that when a student registers that they are ready to complete the course because the fee is non-refundable. Please be mindful that Insight Academy of Canada does not provide refunds. When a student enrols in the school, our team begins working immediately. The registration process typically involves our guidance department reviewing required credits and transcripts, creating an account for the student, processing the enrolment forms, assigning a teacher to deliver the course and updating the Ministry of Ontario about the new enrolment. These are just a few of the procedures that begin upon registration. This work begins immediately demonstrating why we have a non-refund policy. Should the student not begin the course, that work has already been completed by our administration staff demonstrates why the fee is not refundable.

What is your course transfer policy?

If a student wants to transfer from one course to another, they have 5 days after registration to notify the school. An additional administrative fee of $100 will be charged as the registration process will need to completed for entry into the new course. If a student has completed more than three assessments in the course or has not submitted a transfer request within one month of taking the course the transfer will not be permitted after that time. The IAC Registrar’s decision related to fee refunds and student transfers will be considered final.

 

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